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Customer Service by Amazon (CSBA) Fees
As an Amazon seller, it's crucial to stay on top of the latest policy changes that can impact your profitability.
The CSBA fee is charged based on your customer service performance, measured by Contacts per Unit (CPU) - the number of customer inquiries Amazon handles on your behalf per seller-fulfilled shipped unit. Here's a quick breakdown of the CSBA fee structure:
Fee Tiers: Your fee rate varies based on your CPU (≤5%, >5-15%, >15-30%, >30%)
Fee Rates: From $0.10 to $0.70 per seller-fulfilled shipped unit
Quarterly Updates: Your fee tier is recalculated every 3 months based on prior performance
But here's the good news! Amazon is offering promotional discounts on CSBA fees if you meet certain criteria:
✔ Maintain a Valid Tracking Rate (VTR) of 95% or higher
✔ Keep your Contacts per Unit (CPU) at 5% or lower
If you qualify, you can get CSBA service for free or at significantly discounted rates (up to 50% off)!
To learn more about optimizing your CSBA performance and taking advantage of these promotions, reach out to our team at Eleantz!
Don't let CSBA fees eat into your holiday profits - get proactive about improving your customer service metrics today.
