At Eleantz, we specialize in auditing, claiming, and recovering FBA reimbursements for Amazon Sellers. We collaborate closely with you and Amazon to ensure you fully capitalize on the entitled FBA reimbursements that often go unnoticed.
Make sure to regularly check your stock and inventory, and file claims as soon as you spot any issues. This could result in getting back a significant amount of money for your business - hundreds or even thousands of dollars—which could represent a substantial 1-3% of your annual revenue.
1. LOST INVENTORY - In the extensive supply chain, inventory can be lost during entry to Amazon warehouses or shipping, often due to technical glitches. After investing in ordering, inventory, and marketing, these incidents can be frustrating. Regularly monitor Amazon reconciliation reports for the past 18 months to track inflow and outflow. Due to Amazon's scale, this occurs regularly—check monthly or more frequently for larger accounts.
2. DAMAGED INVENTORY - With so much activity in the process, items inevitably get damaged. This can occur during storage, delivery, returns, or via Amazon carriers. The fault isn't with the sellers, so reimbursement is justifiable. Access the Damaged Inventory report in Seller Central to track these orders.
3. RETURNED INVENTORY - Customer returns can complicate reimbursements. Some common issues include returns after 60 days, wrong items returned, return overcharge, and damaged returns. The simplest problem is returns reimbursement, where reimbursement wasn't given.
4. INBOUND SHIPMENT ISSUES - After shipping inventory to an Amazon FBA warehouse, issues during transportation and arrival can arise, causing trouble for businesses. Units might vanish due to scanning or handling mishaps by Amazon or the carrier. Discrepancies could also appear, with the received amount differing from the closing inventory count.
5. DESTROYED STOCK - Believe it or not, Amazon can destroy your inventory without permission, often due to unsellable customer returns. Stay vigilant with inventory tracking, and Amazon should ideally reimburse you. Still, be sure to spot payment errors and ensure prompt reimbursements.
6. FEE ERRORS - Dealing with various fees can get complex, including storage, shipping, and commissions. Errors in payment, such as package dimensions and category placement, can easily occur. Amazon's measurements may differ from yours, requiring evidence to resolve. Misplaced items in categories might result in higher fees, and charges increase with prolonged mis-categorization or inaccurate weight.
QUANTITY ERROR - Unnoticed order quantity errors happen when customers receive more items than ordered and don't return the excess to Amazon. You need to track orders and inventory, looking for drops in multi-unit items and investigating the associated orders.