17 Aug, 2023
Unveiling the vital role of voice of customer
In the dynamic world of e-commerce, where choices abound and competition is fierce, Eleantz believes that understanding and valuing the Voice of the Customer (VoC) is paramount. Amazon, as a global online marketplace, recognizes the significance of this aspect and has embraced it as a cornerstone of its success.
Let us take a look at how they collectively fuel a cycle of improvement and trust, where sellers actively engage with customer insights to refine their products and services.